Truly horrifying. Showers don’t work. Burned our neighbor she had to leave the next day. We also wanted to get out because the conditions were so terrible - mostly the heat was overwhelming and they refuse to turn on the AC (even though on the AMEX website, they say there is AC in the rooms). They also control all boats in and out, so you are just STUCK. Temps were over 105 and there was nowhere to escape - no AC in the main offices or restaurants. The worst part is that all of this is done in the name of “eco tourism”, but it’s clear that it’s actually just “cost savings”. There is no doubt that the natural setting is beautiful and that with some attention, this place has real potential. The problem is that they want to sell this as a luxury experience, but don’t want to provide ANY accommodations that feel luxurious. After getting back to the mainland and recovering from an insane sunburn and mild heat stroke, we are okay. The hotel won’t budge; no AC, no refund. It’s clear that this hotel is in the business of tricking people into coming to a beautiful natural place but then providing a bottom of the barrel experience and falling back on a “no refunds” policy. Outrageous.
We stayed in the bungalows and we loved it! It was a bit over priced, but enjoyed the view and rain. This island is quite quiet, not many people. If you’re literally looking for a place to relax, read, and away from people this is your spot. If you want to do anything we need to jump on a water taxi n go elsewhere. The chef food was amazing and delicious! The cocktails not so much. One thing I have to mention, be careful when you’re checking out and make sure you review your bill, what you ate n what you drank. We were checking out and thankfully my husband took the time to take a look at the invoice we were handed. Our bill had a total of $800 for three days (diner, drink, breakfast). When we questioned the charges I was offended by Rigo’s response stating “how are you going to say those aren’t your charges” (in Spanish) . We continued to tell him n point out the charges that were not ours. I don’t know what he did but he pulled up our correct invoice never apologized, not sure what he was trying to pull but that wasn’t cool! Our final bill was $300. Anyhow, our waiter was Orlando and Melissa the whole time we stayed there, and they were great!!! I don’t think I’ll come back here. I gave them a 3 star because I didn’t appreciate the bill situation.
Absolutely AMAZING place! Beautiful, just like the photos. My husband and I honeymooned here from end of June through early July 2021. It is surf season and not their typical tourist season during the summer so the resort was quiet and peaceful. Tony was the best - helped us book all the excursions we could ever want! Saw dolphins, birds, sloths, stingrays, starfish, nurse sharks, and plenty of fish! We booked the bungalow which had the most stunning view I've ever seen. Staff was helpful, kind, and all around amazing. Food was great, beach & water was beautiful, weather was perfect. If you're looking for a typical, cookie cutter Sandals resort, this isn't it. This is a little slice of paradise on a practically deserted island in the Caribbean and could not be more perfect. My husband and I are laid back beach & adventure lovers and this was by far the best resort for that!
People confused about post ratings. The place is a rundown ready to go out of business. The owners hv this place for sale . No manager on site no one cares is only 2 people a cook and a waiter. No food no drinks no fruits no towels in the beach overpriced like the most expensive restaurant in New York . Why anyone wants to catch a flight and spend 5000$ in a week ? U go to any Caribbean country to get ur money’s worth. People are clueless when posting reviews. In expedia they claim is sold out . We were the only couple in the whole resort. They about to go out of business
The room was OK, not so clean but ok The captain of the boat was very gentle and nice, but the restaurant is awful, the waitress didn't know how to offer better choices for vegetarian / vegan /kids menu, they don't even have the kids menu on their table, The last day I discovered that they have kids menu! Just guessing ????????????anyway the food is not worth for the prices. The menu is so short that I must eat 2 same meals 2 days in a row...
